June 18, 2021

4 Secrets to a Successful Order

4 Secrets to a Successful Order

Ordering flowers can seem like a daunting task for some - especially under current conditions when accessibility to the shop may be affected due to COVID restrictions. Ordering online or over the phone is a great option but even that can seem tricky at times. 

Here are a few tips, tricks and suggestions to help you complete a successful order!

Academy Florist Bouquets with Pink Flowers

1. Know Your Stuff 

Before you call the shop or start your order online be sure to: have your method of payment on hand, the date you would like your order for and if it is for a delivery, the name, address and phone number of the recipient. We must have the phone number of the household or business that we are delivering to in order to complete delivery.

2. No Idea? No Problem!

If you don't know much about flowers or you feel lost when trying to imagine what the recipient would like, don't worry, we can help. You can peruse our website for inspiration or call the shop to speak to one of our helpful and knowledgeable team members. You can also choose to go with one of our Designer's Choice options and trust our talented designers to work their magic for you!

3. Keep an Open Mind 

Because of the current world-wide flower shortage, it is best to keep an open mind when placing your order. Instead of ordering a bouquet based on very specific types of flowers or colours, try giving our staff a colour palette suggestion (muted tones, vibrant, monochromatic) with one or two types of flowers (loves carnations or is allergic to lilies) that are a favourite and then leave the rest in our staff's capable hands. 

4. Give us Time 

While we do offer same day delivery and can make custom orders for pick up in under an hour, most days, the earlier you place your order the better. This is especially true as we approach holiday seasons or if you are hoping to have a specific type of flower. Please also keep in mind, our same day delivery cut off time is noon. That means we have to be able to confirm with the recipient that they will be available to receive a delivery before noon otherwise the delivery will be moved to the next day. 

Academy Florist Bouquet with Pink and White Flowers

Ordering Online 

Ordering online is secure and convenient, but it can feel tricky if you haven't done it before. Here's how our shop works...

1. Choose the item you wish to purchase and BEFORE you add it to your cart, fill out your card message. Please do not include emojis in your card message as our system isn't equipped for them and it actually makes the interfacing go bananas! You can also choose to upgrade your purchase or add candles, bears and/or chocolates on this first page.

2. After you 'Add to Cart" you will be directed to the next page which will explain our Contactless Delivery Policy. You will be asked to choose a delivery date. Don't worry if you were hoping for a pick up. Just choose your date and leave any special instruction here (like colour palette, allergies or delivery instructions) then click 'Submit.'

3. On this page you can choose either pick up or delivery. You will be asked for YOUR email address as the customer and the RECIPIENT's information under the 'Shipping' information. Once this is completed you can click 'Continue to Shipping'

4. Here you will be asked to choose the shipping price. You will be given three options. Please choose the correct option. Failing to do so may result in a delay of delivery as we will have to contact you to adjust the payment.

5. Lastly you will be asked for payment information and billing address. You will also have the opportunity to look over your order to make sure it is correct. This is also the page where you can redeem your gift card as a method of payment, should you have one.

Academy Florist Flower Arrangement with Pink, White and Green Flowers

Online Ordering No-Nos:  

Our system is not equipped to receive multiple delivery addresses on the same order, so, please don't attempt this. If you need to send items to several people you will need to place a separate order for each address or call the shop for assistance in ordering.

Don't  attempt to choose an unavailable date. Occasionally, people find a way  and choose dates that are blocked or unavailable. Your order will be bumped to the next available date.

Try not to email us your order. While we do check our emails regularly, because we get very busy at certain times, it may be read later than your requested time, resulting in a missed  delivery time or an item selling out. Emailing your credit card information is not secure and can leave you open to fraud, while our online ordering system provides completely secure payment options.

Academy Florist Arrangement with White and Pink Roses

We love our customers and we are always happy to help, so, when in doubt, give us a call and we can get you sorted.

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